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Business Information

  • Name: AGW Ltd
     

  • Business Trading Address: Unit 78 Sandford Lane Industrial Estate, Sandford Lane, Kennington OX1 5RP
     

  • Telephone: 01235 530035
     

  • Registered office address: Unit 78 Sandford Lane Industrial Estate, Sandford Lane, Kennington OX1 5RP
     

  • Legal form: A limited company registered in England and Wales 
     

  • Public registers: Details about our Limited Company's registration can be viewed at www.companieshouse.gov.uk under reference number 2657318
     

  • Business Activities our Services: Double Glazing Installer
     

  • Payments accepted by: cash (Maximum £200.00 paid in the showroom only), cheques, credit card, debit card, BACS
     

  • Payments taken by card: No additional charge will be made for paying by credit or debit card.
     

  • Deposit payments: Any deposit paid can be registered for Deposit Protection Cover and we will provide you with details of how to apply.
     

  • Insurance Details: We hold current Public Liability Insurance and will provide proof of cover at your request.
     

  • Applicable law: Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matter arising from it.
     

  • Complaints / Service Calls: We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
     

To ensure we are able to put things rights as soon as we can, please read our service call procedure and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
 

  • Formal Complaints: In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call, write or email us on the details at the top of this document.

We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

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  • Regulating body: Fensa 11919
     

  • General terms and conditions: A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.
     

  • Construction Phase Plan (CDM 2015) - CPP: We comply with the Health and Safety Executive requirements and have a CPP Plan available for viewing and we will discuss this with you as required throughout our contract.
     

  • Work Guarantees: The Company offer the manufacturer’s 10 year guarantee on all PVC-U and Aluminium frames only. A 5 year guarantee applies for PVC-U facia & soffit. The Company offer the sealed glass units manufacturer’s guarantee of 5 years. All other accessories carry the relevant manufacturer’s guarantee with a minimum of 1 years guarantee. All Labour and building work is guaranteed for 1 year from date of completion. All subject to fair wear and tear and Company management discretion. Any repair work carried out or replacement units supplied within the guarantee period will also be covered by the company’s undertaking, but only for the outstanding period of the original guarantee. Please see our Terms and Conditions document for further information. Any specific manufacturer’s warranty will be provided on request.  Your statutory rights are not affected by our guarantee.  Our Warranties and Guarantees are insurance backed.
     

  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

Notice of the Right to Cancel

Under the above named regulation you have a right to cancel this contract during a period of 14 calendar days from the day this notice is sent or given to you. During that period if you choose to cancel the contract any money paid by you will be refunded.

However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided.

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If you wish to cancel the contract you must do so in writing and deliver personally or send (which may be by electronic mail or post) this to the person named below. You may use the wording below if you want to but you do not have to.

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent.

 

Customer Cancellation Notice

 

Name of customer: _______________________________________________
 

Address of customer: _____________________________________________
 

_______________________________________________________________

I/We hereby give notice that I/We wish to cancel my/our contract dated:

Customer signature:___________________________________ Date: _______________

 

  • This notice should be sent to :Andy Glass Windows Ltd, Unit 78 Sandford Lane Industrial Estate, Sandford Lane, Kennington OX1 5RP or email sales@andyglasswindow.co.uk

___________________________________________________________________________________________________________


Work commencing prior to the expiry of the Cancellation Period
 

To waive the 14 day cooling off period, which follows payment of your deposit, please complete a waiver document.

 

  • This document should be sent to :Andy Glass Windows Ltd, Unit 78 Sandford Lane Industrial Estate, Sandford Lane, Kennington OX1 5RP or email sales@andyglasswindow.co.uk
     

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